Do you ship internationally?

We ship to some EU countries and try to offer a global range of delivery to other countries. Be sure to checkout our page for all the countries we currently ship to.

What shipping methods are available?

At this moment shipping is done through Post NL

What is your return policy?

Returns are accepted within 14 days from the date of delivery. Items must be unopened and unused condition.

The postage for the return shipment is at your expense. Add your (copy) packing slip to your return package so that it can be processed correctly. Send the product with its original packing to:

PO Box 2193 1000CD Amsterdam, The Netherlands

Do you offer free shipping?

We offer free shipping to every country if you order above a certain amount. Be sure to check out our SHIPPINGS page to see how much that is for your country.

What is your delivery time?

Orders are usually delivered within 2-4 days. As soon as your order is ready for shipping you will receive a track & trace, follow your order from there on out. Delivery schedules are at best an estimation only. Actual delivery times may vary depending on shipping locations.

Do I need an account to place orders?

You do not need an account to order at Ouedzayn.com. However if you do order with an account you can benefit of offers and information about new products.

Are all Oued Zayn products 100% Natural and Vegan?

Oued Zayn products are 100% natural and vegan.Furthermore, we do not use any harmful ingredients and do not test any products on animals.

What about your packaging and sustainability?

Our cardboard tubes can be recycled and are made of recycled paper, the glass bottles can be recycled with your other glass products.

Do I need to have a particular skin type to use Oued Zayn products?

There are different skin types. Our products are designed to cover a broad range of skin types. It’s good to know that skincare products are always quite personal. What works for you might not work so well for someone else.

Do you accept all payment methods?

We accept Ideal, Visa, Master Card, Apple Pay, Bancontact and Paypal. 

How should I use the Facial Gua Sha stone?

After applying your Nature face Oil or Glow face oil, use the Gua Sha stone to massage your face. Appling gentle pressure, massage with a sweeping motion going from the centre of your face towards hairline and neck.

How do you clean the Gua Sha Stone?

Wash with warm water and soap after each use.